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Browser support and text modifications

The Shell website has been designed to work with a variety of browsers on different platforms; we endeavour to support the most popular browser versions in current use. Web pages can be difficult to view because the text is too small to comfortably read. Below is a list of supported web browsers along with instructions on how to increase the size of the text on any web page you are viewing.

Browser support
Supported browser Increase text size using your mouse Increase text size using your keyboard
Internet Explorer View > Text Size + or - to increase or decrease text size
Chrome Menu > Zoom Control key > + or - to increase or decrease text size
Firefox View> Zoom text only Control key > + or - to increase or decrease text size
Safari View > Make text larger Command key > + or - to increase or decrease text size
Opera Menu > Zoom Control key > + or - to increase or decrease text size

Mobile devices

Our website is also compatible with various devices; find the most recent mobile devices below:

  • iPad (1 and above)
  • iPhone (3GS and above)
  • Android phones with similar capabilities

Magnifying your screen

If increasing the text size via the browser or Windows options does not make text easy to read another solution is to magnify your screen. All recent versions of Windows include magnification software, which can make it easier to read text on the screen.

The Windows magnifier lets you increase text to a very large size. It is, however, restricted to a small portion of the screen so most visually impaired people find that they require fully-functional magnification software.    

For users with the Mac OS 8 or 9 operating system the magnifier CloseView is available. Users running OS X will need to use the inbuilt zoom feature.

Images and ALT text

All images on our website have an alt text associated with the picture which can be read aloud by screen readers or Braille displays. The alt text serves the same purpose as the image itself and still conveys the same essential information. 


Links are written so that they are clear, concise, and unique on each page. This makes the links easier to scan visually as well as if you are using a screen reader. If a link opens in a new window, this will be indicated with additional text next to the link informing the user.

Page layout

On every Shell webpage there is a left navigation which creates a path as you view each page on your journey through the site.

This left navigation pane, along with the bread crumb at the top of the page, allows you to return to an area you may previously have navigated from, or instead, use it to continue on your journey to find more detailed information.

The body of the page is where you will find the real content of the Shell site.

This will change and update as you navigate across and around the site. The footer has four main navigation areas: About our website, Main areas, Tools and a summary text.

These are common across all Shell websites.

About our website gives access to Accessibility Help, Terms and Conditions, Privacy Policy and our Global Helpline (where you can report compliance issues).

The Tools section is unique to each website showing relevant applications such as station locator, job search, share price calculator etc.

You will also find the search field within the footer.

From here you can carry out a site wide search in order to find articles and information important to you.


Videos on our website are provided mainly in YouTube to ensure video experience is optimised for different user devices and bandwidth.  The videos can also be hosted in our Shell player in a variety of formats such as mpeg, wmv, avi, flv and mp4. All Shell player videos are provided with a caption and transcript file in order to meet the accessibility standards. Transcript files are also available for download as a doc or PDF file and clearly describe the scenes that are taking place in the video rather than the spoken dialogue.

Videos hosted by Shell are compatible with popular browsers such as Chrome and Firefox which use the standard HTML5 player built in; older browsers such as earlier versions of Internet Explorer rely on plug-ins such as Flash to play videos.


In order to view Flash content, a flash player plug-in version 10 or above is required. If Flash is not installed on your machine you may be prompted to download the plug-in. Alternatively you can download the flash plug-in from the official Adobe site.

Alternative images or HTML versions are provided for those who wish to view content in a non-Flash format.


We use pdf files to help us preserve the look and feel of our original documents. To open and view pdf files, download the latest version of Adobe Acrobat Reader for free. You can also convert pdf to either HTML or Text by using the Access Adobe online PDF conversion tool.

Adobe also publishes information on accessing a PDF using screen readers for users. For further information on accessibility when using Adobe products please visit Access Adobe.

To open and view ZIP files, download the latest version from WinZip. This extraction software allows zip files to be uncompressed so that contents can be viewed.


If you have any questions or suggestions regarding the accessibility of this site, please contact us