PHILIPPINES

Secondary Navigation | back to top

Main content | back to top

Talk To Our Team

The Shell Card Customer Service team is here to answer your queries and requests and offer advice on how Shell Card can best suit your needs. Simply contact our team by email, mail, fax or phone.

Customer Service Email Address and Fax Numbers:

General Card Request:
Email Address: generalcardrequests-ph@shell.com
Fax: +632 856 2705

Lost & Stolen Cards:
Email Address: blockcard-ph@shell.com
Fax: +632 856 2223

Feedback & Issues:
Email Address: cardfeedbackandissues-ph@shell.com
Fax: +632 810 3636

New Business:
Email Address: cardnewbusiness-ph@shell.com
Fax: +632 856 2708

Customer Service Hotline is ready to assist you every day of the week, with operating hours on:

Mondays to Fridays - 7am to 9pm
Weekends and Holidays - 8am to 5pm