Shell Go+ Members – Free Roadside Assistance
Shell Go+ Private and Grab members can now enjoy free roadside assistance nationwide!
MECHANICS OF SHELL GO+ BENEFIT:
- This benefit is open to all Shell Go+ Private and Grab members with an active standing.
- To qualify for this benefit, the member must maintain the following minimum liters purchased from the previous month:
- 100 Liters for Shell Go+ Private members
- 200 Liters for Grab members
- All qualified Shell Go+ members are entitled to 24/7 roadside assistance to be carried out by our partner, covering the following services: Towing Services, Basic Assistance Services, Personal Assistance Services, Medical Assistance Services, 24/7 Information Services.
- Member may visit https://www.shell.com.ph/freeroadsideassistance for the full details of the roadside assistance coverage.
- To avail of this benefit, simply dial Shell dedicated hotline +63 2 5318 8453, provide your name, Shell Go+ membership number, location, vehicle description, emergency service needed.
- The Shell Go+ member will be required to present their Shell Go+ Physical Card or Digital Card and a Valid Government ID matching the details found in the Shell Go+ account as a verification step upon the arrival of our roadside assistance partner.
- Class 1 and 2 vehicles including, vans, light-duty reconditioned vehicles and 4-wheeled car for hire can avail of the benefit.
- If the expense is higher than the guaranteed limit, the excess will be for the account of the member
- In the event that any benefits granted under the Program are provided by a third party pursuant to a contract with Shell, Shell shall not be liable for any breach committed or injury caused by said third party.
- The benefit shall have no cash or monetary value and cannot be exchanged for cash.
- Shell and/or the facilitating partner has the right to refuse the claim of a member if it has incomplete requirements, and if the member is not abiding to the conditions of the roadside assistance
- Shell Go+ Terms and Conditions apply.
DOWNLOAD THE FULL DETAILS OF THE SHELL PARTNER’S SCOPE OF SERVICES HERE
SUMMARY OF BENEFITS/COVERAGE:
SERVICE | LIMIT | OCCURRENCE |
Emergency Towing Assistance | PHP 5,000.00 | per event |
Crane Services | PHP 10,000.00 | per event |
Minor Onsite Repairs | PHP 5,000.00 | per event |
Change of Flat Tire | PHP 5,000.00 | per event |
Battery Boosting | PHP 5,000.00 | per event |
Emergency Fuel Delivery (Cost of Fuel Not Included) | PHP 5,000.00 | per event |
Continuation of Journey | PHP 2,000.00 | per year |
Hotel Accommodation | PHP 2,000.00 | per year |
Return of the Driver | PHP 1,000.00 | per year |
Ambulance Assistance in key cities nationwide | PHP 5,000.00 | per year |
*availment limit of roadside assistance has a maximum limit of above rates or 3 events.
SERVICE | LIMIT | OCCURRENCE |
Hospital Admission Assistance | Unlimited | Upon Request |
Assistance in the repatriation of Mortal Remains | Unlimited | Upon Request |
Hospital Admission Assistance | Unlimited | Upon Request |
Locksmith Assistance | Unlimited | Upon Request |
Emergency Message Relay Assistance | Unlimited | Upon Request |
Carnapping Assistance | Unlimited | Upon Request |
Program/Benefits Inquiry | Unlimited | Upon Request |
Referral to Service Center | Unlimited | Upon Request |
Legal Assistance | Unlimited | Upon Request |
LTO Car Registration Assistance (Makati area only) | Unlimited | Upon Request |
Directory Assistance for the contact details of LTO, MMDA and PNP | Unlimited | Upon Request |
Traffic Information and Road Condition Assistance (Metro Manila only) | Unlimited | Upon Request |
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