1. This benefit is open to all Shell Go+ Private and Grab members with an active standing.

2. To qualify for this benefit, the member must maintain the following minimum liters purchased from the previous month:

a. 100 Liters for Shell Go+ Private members
b. 200 Liters for Grab members

3. All qualified Shell Go+ members are entitled to 24/7 roadside assistance to be carried out by our partner, covering the following services: Towing Services, Basic Assistance Services, Personal Assistance Services, Medical Assistance Services, 24/7 Information Services.

4. Member may visit for the full details of the roadside assistance coverage.

5. To avail of this benefit, simply dial Shell dedicated hotline +63 2 8705 3300 or +63 919 059 9605, provide your name, Shell Go+ membership number, location, vehicle description, emergency service needed.

6. The Shell Go+ member will be required to present their Shell Go+ Physical Card or Digital Card and a Valid Government ID matching the details found in the Shell Go+ account as a verification step upon the arrival of our roadside assistance partner.

7. Class 1 and 2 vehicles including, vans, light-duty reconditioned vehicles and 4-wheeled car for hire can avail of the benefit.

8. If the expense is higher than the guaranteed limit, the excess will be for the account of the member

9. In the event that any benefits granted under the Program are provided by a third party pursuant to a contract with Shell, Shell shall not be liable for any breach committed or injury caused by said third party.

10. The benefit shall have no cash or monetary value and cannot be exchanged for cash.

11. Shell and/or the facilitating partner has the right to refuse the claim of a member if it has incomplete requirements, and if the member is not abiding to the conditions of the roadside assistance.

12. Shell Go+ Terms and Conditions apply.



24/7 Information Assistance Maximum Benefit
Traffic Information and Road Condition Assistance Upon Request
Driving Direction Assistance Upon Request
Directory Assistance Upon Request
Information on Nearest Service/Gasoline Center
Upon Request
Program Benefit Inquiry
Upon Request
Accredited Repair / Service Center Referral
Upon Request
Legal Assistance
Upon Request
Driving School Assistance
Upon Request
International Driving Permit Processing
Upon Request
Shell Partner Autocare Program
Upon Request
Shell Partner Travel Program
Upon Request
Shell Partner Insurance Services
Upon Request
Shell Partner Cares Program
Upon Request
Shell Partner Motorsports Development Program Upon Request
Shell Partner Road Safety Program
Upon Request
Vehicle Assistance Maximum Benefit
Towing Services PHP 5,000.00
Secondary Towing PHP 5,000.00
Removal and Towing PHP 5,000.00
Vehicle Assistance Maximum Benefit

Minor Road Repairs

Battery Boosting/Jumpstarting

- Tire Replacement

- Delivery and Emergency Fuel

- Locksmith & Car Napping Assistance

PHP 5,000.00
Crane Services PHP 10,000.00
Delivery of Spare Key Client Cost
Personal Assistance Maximum Benefit
Hotel Accommodation (maximum of 2 nights) PHP 2,500.00 per night
Continuation of Journey PHP 5,000.00
Return of Driver PHP 5,000.00
Reimbursements Submission of OR
Car Rental Client Cost
Registration Assistance Client Cost
Claims Information Upon Request
Relay of Urgent Messages Upon Request
SHELL PARTNER Motorsports Development Program Assistance Upon Request
SHELL PARTNER Road Safety Program Upon Request
Driving School Assistance Upon Request
International Driving Permit Processing Assistance Upon Request
Medical Assistance Maximum Benefit
Ambulance Coordination PHP 5,000.00
Hospital Admission Assistance Client Cost
Accident Coordination Upon Request
Appointment with HCPs Upon Request
Fitness and Health Referral Upon Request
Mortal Remain Repatriation Upon Request

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