1. This benefit is open to all Shell Go+ Private and Grab members with an active standing.
  2. To qualify for this benefit, the member must maintain the following minimum liters purchased from the previous month:
    • 100 Liters for Shell Go+ Private members
    • 200 Liters for Grab members
  3. All qualified Shell Go+ members are entitled to 24/7 roadside assistance to be carried out by our partner, covering the following services: Towing Services, Basic Assistance Services, Personal Assistance Services, Medical Assistance Services, 24/7 Information Services.
  4. Member may visit for the full details of the roadside assistance coverage.
  5. To avail of this benefit, simply dial Shell dedicated hotline +63 2 5318 8453 (Landline), +63 917 137 9350 (Globe), or +63 947 992 5091 (Smart) and provide your name, Shell Go+ membership number, location, vehicle description, emergency service needed.
  6. The Shell Go+ member will be required to present their Shell Go+ Physical Card or Digital Card and a Valid Government ID matching the details found in the Shell Go+ account as a verification step upon the arrival of our roadside assistance partner.
  7. Class 1 and 2 vehicles including, vans, light-duty reconditioned vehicles and 4-wheeled car for hire can avail of the benefit.
  8. If the expense is higher than the guaranteed limit, the excess will be for the account of the member
  9. In the event that any benefits granted under the Program are provided by a third party pursuant to a contract with Shell, Shell shall not be liable for any breach committed or injury caused by said third party.
  10. The benefit shall have no cash or monetary value and cannot be exchanged for cash.
  11. Shell and/or the facilitating partner has the right to refuse the claim of a member if it has incomplete requirements, and if the member is not abiding to the conditions of the roadside assistance
  12. Shell Go+ Terms and Conditions apply.



Emergency Towing Assistance PHP 5,000.00 per event
Crane Services PHP 10,000.00 per event
Minor Onsite Repairs PHP 5,000.00 per event
Change of Flat Tire PHP 5,000.00 per event
Battery Boosting PHP 5,000.00 per event
Emergency Fuel Delivery (Cost of Fuel Not Included) PHP 5,000.00 per event
Continuation of Journey PHP 2,000.00 per year
Hotel Accommodation PHP 2,000.00 per year
Return of the Driver PHP 1,000.00 per year
Ambulance Assistance in key cities nationwide PHP 5,000.00 per year

*availment limit of roadside assistance has a maximum limit of above rates or 3 events.

Hospital Admission Assistance Unlimited Upon Request
Assistance in the repatriation of Mortal Remains Unlimited Upon Request 
Hospital Admission Assistance Unlimited Upon Request 
Locksmith Assistance Unlimited Upon Request 
Emergency Message Relay Assistance Unlimited Upon Request 
Carnapping Assistance Unlimited Upon Request 
Program/Benefits Inquiry Unlimited Upon Request 
Referral to Service Center Unlimited Upon Request 
Legal Assistance Unlimited Upon Request 
LTO Car Registration Assistance (Makati area only) Unlimited Upon Request 
Directory Assistance for the contact details of LTO, MMDA and PNP Unlimited Upon Request 
Traffic Information and Road Condition Assistance (Metro Manila only) Unlimited Upon Request

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