You may get a Shell Go+ card from participating Shell stations nationwide.

No, you may opt to register and apply for a virtual Shell Go+ membership available via the Shell Go+ mobile app and website https://www.shellgoplus.com/en-ph/.

Your account will automatically close after 6 months of inactivity.

You may avail by simply presenting your Shell Go+ Physical or Digital card as proof of membership. Some benefits would need additional validation like ID, or other requirements following certain mechanics (ex: meet min number of Liters for Roadside assistance).

Visit the Shell Go+ Member Benefits page for more info. Terms and Conditions apply.

Yes, Shell Go+ points expire after 3 years from the day the points were earned.

You may view the status of your points, including details on when they will expire via logging in to the Shell Go+ app or website https://www.shellgoplus.com/en-ph/.

No, a qualified Shell Go+ points earning transaction cannot be validated without the Shell Go+ mobile app or card.

Yes, you can earn points by simply presenting your Shell Go+ digital card via app or mobile web.

You can use your Shell Go+ points to pay for Shell Fuels, Lubricants, Shell Select/Deli2Go Products, and items in the Rewards Catalogue.

You can earn Shell Go+ points when you purchase Shell products and services following earn rates below:

• Fuels: P125 = 1 GO+ Point
• Lubricants: P100 = 10 Go+ Points
  
• Shell Select/Deli2Go: P100 = 2 Go+ Points

As a member of Go+, you get to enjoy exclusive access to Shell rewards and privileges like earning of points that can be used to pay for Shell Fuels, Lubricants, Select/Deli2Go Products, and items from the rewards catalogue. You are also entitled to instant discounts on select Shell products and other Member Benefits like Roadside assistance and Battery discounts for Shell Go+ and Free insurance and scholarship for Shell Go+ Pro accounts - Terms and Conditions apply.

There are 4 ways to be a member:

• Register via Shell Go+ mobile app
• Register online via website https://www.shellgoplus.com/en-ph/

For Physical card, go to Shell site and:

• Register via manual form; or
• Register via SMS

For Shell Go+ Pro and Shell Go+ TNVS, customers will need to register for a physical card first for validation purposes before downloading the app or creating online/virtual account

You can update/edit your Shell Go+ profile by logging in to your account via the Shell Go+ mobile app or website. Go to Profile > View and Edit Profile, update details and then save. You may also raise request to Shell Go+ Customer Service at +632-8878-8888.

You may access your Shell Go+ points balance and other details via logging in to your Shell Go+ account in the mobile app or via the website. If you don't have the app or online account, balance may be viewed by asking site personnel to swipe on site or by calling CSC at +632-8878-8888 to check.

You may download the Shell Go+ mobile app from App Store or Google Play, or visit Shell Go+ website.

All transactions done via POS will earn Shell Go+ points except for Prepaid phone cards.

Yes, Shell Go+ points earned follows the earn rate and mechanics for the products and services based on the net amount that will be paid regardless of whether they are being sold at regular price or at a discounted price.

Yes, you may use another person’s Shell Go+ card/account when you avail products and services to earn points, but points/rewards earned from that transaction will be tagged to his account.

Points earned from Shell products and services are automatically credited to your Shell Go+ account after every transaction.

No, expired Shell Go+ rewards cannot be reinstated.

No, only Shell Go+ products featured or indicated in the reward may be redeemed.

No, Shell Go+ points and rewards are not convertible to cash.

Yes, as long as the number of Shell Go+ points can cover the requirement needed to redeem the selected items.

Yes, you can only pay as much as 9,999 Shell Go+ per transaction

Right now, this option is not available and you can only pick up your item from the Shell station where your redemption transaction has been placed, but we are looking for ways to better this experience.

Yes, you may combine usage of cash/card and Shell Go+ points to pay for Shell products and services. Only the amount not paid with using the Shell Go+ points will earn points.

1 Go+ Point is equivalent to P0.50

Yes, Shell Go+ Pro members have the option to also download and register for a new Shell Go+ account for private vehicle segment but in doing so, if you opt to use the new program, you may not be able to enjoy Shell Go+ Pro exclusive benefits like accidental insurance and scholarship.

Benefits are not exactly the same depending, as well, on the card type that you previously have.

Yes, your points from your previous account/card will be automatically transferred to your new Shell Go+ account. Points expiry will follow the turnaround time from when you earned the points from your previous account.

No, being an existing Shell Go+ Pro member, you will be auto-migrated to Shell Go+. When you download the mobile app and continue with registration, the mobile app will ask if you are a current Shell Go+ member in which you will need to supply membership details to proceed.