{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Shell GO+ Program Frequently Asked Questions","text":"\u003Cp\u003EGet the quickest answers to the most frequently asked questions about the Shell GO+ program.\u003C/p\u003E\r\n","links":[{"name":"Shell GO+ Program Frequently Asked Questions","value":"https://www.shell.com.ph/shell-go-plus/frequently-asked-questions.html"}],"tags":[{"name":"Customer Service","value":"line-of-business:corporate/customer-service"}]},"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.com.ph/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.com.ph/"},{"name":"Shell GO+","value":"https://www.shell.com.ph/shell-go-plus.html"},{"name":"Shell GO+ Program Frequently Asked Questions","value":"https://www.shell.com.ph/shell-go-plus/frequently-asked-questions.html"}]},"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Shell GO+ Program Frequently Asked Questions","text":"\u003Cp\u003EBelow are the most asked questions regarding the Shell GO+ Program, alongside the immediate guidance to help you through them. For more frequently asked questions, please visit the \u003Ca href=\"https://www.shell.com.ph/help-and-support/help-centre.html\"\u003EShell Help Centre\u003C/a\u003E.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/page_header"},{"organism":"Tabs","children":[{"organism":"Container","children":[{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab/list/list_item","model":{"title":"How do i download the Shell GO+ mobile app?","text":"\u003Cp\u003EYou can download the “Shell Asia” mobile app by clicking on this \u003Ca href=\"https://smart.link/ecmh0lezlqon7\"\u003Elink\u003C/a\u003E or searching for “Shell Asia” in the iOS App Store or Google Play Store.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab/list/list_item_945631924__1340596300","model":{"title":"Why am I unable to download the new “Shell Asia” mobile app?","text":"\u003Cp\u003EThe new “Shell Asia” mobile app requires an Apple device with a software version iOS 11.1 or higher and an Android device with software version 6.0 or higher.\u003C/p\u003E\r\n\u003Cp\u003EThe “Shell Asia” mobile app is \u003Cb\u003Enot\u003C/b\u003E available in Huawei devices, for the security and safety of our Shell GO+ members.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab/list/list_item_945631924__1662357159","model":{"title":"Do I need to create a new Shell GO+ account if I was a member of the old mobile app?","text":"\u003Cp\u003ENo. Existing Shell GO+ members can simply open the new “Shell Asia” mobile app, click the “log in” button, and enter the mobile number used in the old Shell GO+ mobile app.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab/list/list_item_945631924__1258998751","model":{"title":"How do I create a Shell GO+ account?","text":"\u003Cp\u003EOpen the “Shell Asia” mobile app, select “Philippines” as your country, click “Create Account”, enter your mobile number, request for an SMS OTP, successfully input your SMS OTP, and complete your profile details.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab/list/list_item_945631924__1012752152","model":{"title":"Can I create a Shell GO+ without a mobile device?","text":"\u003Cp\u003EA Shell GO+ account cannot be created without a mobile device and a mobile number.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab/list/list_item_945631924__2056453891","model":{"title":"What can I do if I do not receive an SMS OTP after requesting for one?","text":"\u003Cp\u003EPlease make sure that you have (1) installed the latest software update of your device, (2) installed the latest version of the “Shell Asia” mobile app, (3) disabled all SMS blocking settings on your device, (4) secured a strong network signal and, (5) secured a strong LTE connectivity.\u003C/p\u003E\r\n\u003Cp\u003ERestart your device and try requesting an SMS OTP again.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab/list/list_item_945631924__1550708215","model":{"title":"What can I do if I receive a “SMS OTP Limit Exceeded” prompt when requesting for one?","text":"\u003Cp\u003EPlease make sure that you have (1) installed the latest software update of your device, (2) installed the latest version of the “Shell Asia” mobile app, (3) disabled all SMS blocking settings on your device, (4) secured a strong network signal and, (5) secured a strong LTE connectivity.\u003C/p\u003E\r\n\u003Cp\u003ERestart your device and try requesting an SMS OTP again after 24 hours.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab/list/list_item_945631924_","model":{"title":"What can I do if I receive an error stating, “Whoops, Error!” while creating an account?","text":"\u003Cp\u003EPlease make sure that you have (1) installed the latest software update of your device, (2) installed the latest version of the “Shell Asia” mobile app, (3) secured a strong network signal and, (4) secured a strong LTE connectivity.\u003C/p\u003E\r\n\u003Cp\u003EAfterwards, you may try again.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab/list/list_item_945631924","model":{"title":"What is the difference between the Shell GO+ Private and Shell GO+ Pro scheme?","text":"\u003Cp\u003EThe Shell GO+ Private scheme is a profile dedicated to private motorists who use their vehicles for daily personal consumption.\u003C/p\u003E\r\n\u003Cp\u003EThe Shell GO+ Pro scheme is a profile dedicated to professional motorists who use their vehicles for commercial purposes or public transport.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab/list","model":{}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab","model":{"title":"Account Creation"}},{"organism":"Container","children":[{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_43889_1124865821","model":{"title":"Am I allowed to create multiple Shell GO+ accounts?","text":"\u003Cp\u003ENo. Each Shell GO+ member may only have one (1) Shell GO+ account. Duplicate accounts are subject to termination pursuant to the Shell GO+ program terms and conditions.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_43889_1878974105","model":{"title":"If I accidentally create multiple Shell GO+ accounts, can I merge them?","text":"\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_43889_1007479900","model":{"title":"How do I change my account first name and last name?","text":"\u003Cp\u003EOpen the “Shell Asia” mobile app, log in to your account, click the “Account” button, click “View and edit profile”, click “Personal information”, and update your account information.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_43889_882960874","model":{"title":"How do I change my account mobile number?","text":"\u003Cp\u003EOpen the “Shell Asia” mobile app, log in to your account, click the “Account” button, click “View and edit profile”, click “Personal information”, and update your account information.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_43889","model":{"title":"How do I change my account email address?","text":"\u003Cp\u003EOpen the “Shell Asia” mobile app, log in to your account, click the “Account” button, click “View and edit profile”, click “Personal information”, and update your account information.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_1511137388","model":{"title":"How do I change my account home address?","text":"\u003Cp\u003EOpen the “Shell Asia” mobile app, log in to your account, click the “Account” button, click “View and edit profile”, click “Personal information”, and update your account information.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_438897857","model":{"title":"How do I change my account vehicle type?","text":"\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy","model":{"title":"How do I change my account scheme type?","text":"\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item","model":{"title":"Can I ask for a Shell GO+ physical card for my Shell GO+ account?","text":"\u003Cp\u003EShell GO+ physical cards are limited to Shell GO+ members under the Professional scheme. Shell GO+ physical cards may be acquired across Shell Stations accepting Shell GO+ nationwide. Additional personal information or documentation may be requested by our Service Champions to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_1918765878","model":{"title":"How do I link a Shell GO+ physical card to my Shell GO+ mobile app?","text":"\u003Cp\u003EOpen the “Shell Asia” mobile app, log in to your account, click the “Account” button, click “View and edit profile”, click “Membership details”, click “change”, enter the scheme code found on your physical card (below the QR Code), enter the PRO card number found at the back of your physical card, and follow all remaining on-screen instructions to complete your verification.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_578395698","model":{"title":"Can I add my Shell GO+ account to my App Wallet?","text":"\u003Cp\u003ENo. This feature is currently disabled for the security and safety of our Shell GO+ members.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_1953077971","model":{"title":"Can I access my Shell GO+ account using multiple devices?","text":"\u003Cp\u003ENo. As part of our or security measures, a Shell GO+ account can only be accessed using one device at a time.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_1623424773","model":{"title":"How do I recover a blocked account?","text":"\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_copy_1968380044","model":{"title":"How do I recover a lost account?","text":"\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_1258127450","model":{"title":"How do I report a stolen or lost Shell GO+ physical card?","text":"\u003Cp\u003EImmediately unlink your lost card from your Shell GO+ account by deleting it via Shell GO+ mobile app, request for a new Shell GO+ physical card at the nearest Shell station, and link your new Shell GO+ physical card to your account via Shell GO+ mobile app.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_1258127450_1392172461","model":{"title":"How do I delete my Shell GO+ account?","text":"\u003Cp\u003EOpen the “Shell Asia” mobile app, log in to your account, click “Settings”, click “Delete account”, and click “Proceed to delete”. Please note that deleting one’s Shell GO+ account will result in the forfeiture of outstanding points, benefits, and other progress made in the account.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list/list_item_1258127450_193220871","model":{"title":"Do Shell GO+ accounts expire?","text":"\u003Cp\u003EShell GO+ accounts are labelled as “inactive” after 3 consecutive months without any Shell station transaction. Any automated account deletion will be in compliance with existing data privacy laws.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534/list","model":{}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_309406534","model":{"title":"Profile Management"}},{"organism":"Container","children":[{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_938849474/list/list_item_copy_753798060","model":{"title":"Do I need the mobile app whenever I transact in a Shell station?","text":"\u003Cp\u003EShell stations will only accept QR codes when a valid physical card or an account logged on to the Shell Asia mobile app is presented. Screenshots, print outs, images, and other replications of the Shell GO+ QR code or the Shell GO+ account details will not be accepted, in compliance with the Shell GO+ program terms and conditions.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_938849474/list/list_item_copy_1441874561","model":{"title":"What is the value of 1 Shell GO+ point?","text":"\u003Cp\u003E1 Shell GO+ has a peso-value of PHP 0.50 whenever it is used to pay for fuels, lubricants, and convenience retail transactions made in Shell stations accepting the Shell GO+ program.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_938849474/list/list_item_copy_2017233334","model":{"title":"What can I do if the transaction does not show up immediately after my transaction?","text":"\u003Cp\u003EPlease make sure your Shell GO+ mobile app was scanned before your transaction was finalized. You can do so by checking for your customer ID in the printed receipt of your transaction.\u003C/p\u003E\r\n\u003Cp\u003EPlease wait for 48 hours for the transaction to reflect on your Shell Asia mobile app’s transaction page.\u003C/p\u003E\r\n\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_938849474/list/list_item_copy_1734813838","model":{"title":"Why did the discount offer not apply to my transaction?","text":"\u003Cp\u003EA mobile app exclusive discount offer might not apply to a transaction for the following reasons: (1) the in-app mobile app discount was inactive or deactivated when the transaction was done, (2) the in-app mobile app discount already expired, (3) the transaction did not meet the requirements to redeem the offer, or (4) internet connectivity within the station is unavailable, which will result in the non-redemption of the offer.\u003C/p\u003E\r\n\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_938849474/list/list_item_copy","model":{"title":"Why are some offers not available in my Shell GO+ account?","text":"\u003Cp\u003ESome mobile app offers are only available to specific audiences, while other mobile app offers may have already expired.\u003C/p\u003E\r\n\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_938849474/list/list_item","model":{"title":"Do Shell GO+ points expire?","text":"\u003Cp\u003EUnused Shell GO+ points automatically expire 36 months after they were issued.\u003C/p\u003E\r\n\u003Cp\u003EUnused Shell GO+ points may also be expired after 6 months of account inactivity.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_938849474/list","model":{}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_938849474","model":{"title":"Program Usage"}},{"organism":"Container","children":[{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_923582332/list/list_item_copy_924006052","model":{"title":"How do I earn Shell GO+ points?","text":"\u003Cp\u003EShell GO+ points may be earned for qualifying fuels, lubricants, and convenience retail transactions provided that the Shell GO+ QR code of the corresponding Shell GO+ account is scanned before a transaction is finalized by the cashier. Please refer to the Shell GO+ Program terms and conditions to learn more about points earning.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_923582332/list/list_item_copy_1595881671","model":{"title":"Why did I not earn Shell GO+ points after my transaction?","text":"\u003Cp\u003EA transaction might not earn Shell GO+ points for the following reasons: (1) the account has reached its velocity limit, (2) the transaction did not meet the minimum purchase requirement to earn a Shell GO+ point, (3) internet connectivity within the station is unavailable, which will result in the delay of awarding points.\u003C/p\u003E\r\n\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_923582332/list/list_item_copy_951058155","model":{"title":"When can I start earning points again after reaching the velocity limit?","text":"\u003Cp\u003EYou can start earning Shell GO+ points again 24 hours after reaching the daily limit or at the end of every month after reaching the monthly limit.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_923582332/list/list_item_copy","model":{"title":"Will I still earn Shell GO+ points if I redeem my Shell GO+ points to pay for my transaction?","text":"\u003Cp\u003ENo. Transactions paid using Shell GO+ points will not earn Shell GO+ points anymore.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_923582332/list/list_item","model":{"title":"Will I still earn Shell GO+ points even if the Shell station that I visited did not have internet connectivity?","text":"\u003Cp\u003EYes. Shell GO+ points will be awarded to your Shell GO+ account once internet connectivity resumes in the Shell station that you visited, provided that your Shell GO+ mobile app was scanned before your transaction was finalized.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_923582332/list","model":{}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_923582332","model":{"title":"Earning Points"}},{"organism":"Container","children":[{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032/list/list_item_copy","model":{"title":"Where can I use my Shell GO+ points?","text":"\u003Cp\u003EShell GO+ points may be used to pay for fuels, lubricants, and convenience retail transactions done inside Shell stations accepting Shell GO+. It may also be used to redeem Shell-branded items, partner home appliances, partner brand merchandise, and eGifts via the Shell GO+ mobile app.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032/list/list_item_copy_1948301906","model":{"title":"Can I use my Shell GO+ points to pay for a portion of my transaction in Shell stations?","text":"\u003Cp\u003EYes. Please inform the Shell Station Staff about the total number of Shell GO+ points you intend to redeem for the transaction before your Shell GO+ QR Code is scanned.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032/list/list_item_copy_1277488110","model":{"title":"Where will the redemption of Shell GO+ Rewards Catalogue items be delivered?","text":"\u003Cp\u003EShell GO+ Rewards Catalogue items will be delivered to your nominated address upon redemption.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032/list/list_item_copy_246890088","model":{"title":"Who will shoulder the cost of delivery for Shell GO+ Rewards Catalogue items?","text":"\u003Cp\u003EThe Shell GO+ team will shoulder the cost of as many as 3 delivery attempts.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032/list/list_item_copy_1124018569","model":{"title":"How do I know when a Shell GO+ Rewards Catalogue item will be delivered to me?","text":"\u003Cp\u003EThe delivery courier will call the mobile number associated with your Shell GO+ account before making the delivery within the day.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032/list/list_item_copy_39306885","model":{"title":"Can another person accept a Shell GO+ Rewards Catalogue item delivery on my behalf?","text":"\u003Cp\u003EYes. You can do so provided that: (1) you inform the delivery courier that another person will receive the item on your behalf, (2) you write an authorization letter with the details of the person who will redeem the item on your behalf, alongside your valid ID, (3) the person who will redeem the item has valid Government-issued ID to serve as verification of their identity.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032/list/list_item_copy_575327627","model":{"title":"How do I make changes or request refunds for Shell GO+ Rewards Catalogue redemptions?","text":"\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032/list/list_item_copy_1398274422","model":{"title":"How do I resolve issues arising from Shell GO+ Rewards Catalogue item deliveries?","text":"\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032/list/list_item_copy_160553515","model":{"title":"How do I resolve issues arising from out-of-stock Shell GO+ Rewards Catalogue items?","text":"\u003Cp\u003ECustomer Service Support will contact you and return your Shell GO+ points to allow redemption of other available Shell GO+ Rewards Catalogue items.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032/list/list_item","model":{"title":"How do I resolve unauthorized redemption of Shell GO+ points in my Shell GO+ account?","text":"\u003Cp\u003EPlease contact Customer Service Support for further guidance on this matter by sending an email to \u003Ca href=\"mailto:generalpublicenquiries-ph@shell.com\"\u003Egeneralpublicenquiries-ph@shell.com\u003C/a\u003E, filling up the \u003Ca href=\"https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations\"\u003Eonline form\u003C/a\u003E, or sending a message via Live Chat. Additional personal information and documentation may be requested by the Customer Service team to validate your request.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032/list","model":{}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_882093032","model":{"title":"Redeeming Points"}},{"organism":"Container","children":[{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_1960982176/list/list_item_copy_1680275758","model":{"title":"Is the free “Emergency Roadside Assistance” benefit available for all Shell GO+ members?","text":"\u003Cp\u003ENo. The free “Emergency Roadside Assistance” benefit is only available to Shell GO+ members with a profile showing “Private” as a scheme type.\u003C/p\u003E\r\n\u003Cp\u003EThe customer may contact +63 2 8876 1422 to avail themselves of the benefit for Class 1 and Class 2 vehicles up to 15 years old if they accumulated at least 100 liters worth of Shell Fuels transactions in the previous month.\u003C/p\u003E\r\n\u003Cp\u003EYou may view the full mechanics in the Shell GO+ mobile app or by clicking \u003Ca href=\"https://www.shell.com.ph/shell-go-plus/shell-go-plus-members-free-roadside-assistance.html\"\u003Ehere\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_1960982176/list/list_item_copy_1495802015","model":{"title":"How do I avail of the “Emergency Roadside Assistance” benefit?","text":"\u003Cp\u003EThe customer may contact +63 2 8876 1422 to avail themselves of the benefit for Class 1 and Class 2 vehicles up to 15 years old if they accumulated at least 100 liters worth of Shell Fuels transactions in the previous month.\u003C/p\u003E\r\n\u003Cp\u003EYou may view the full mechanics in the Shell GO+ mobile app or by clicking \u003Ca href=\"https://www.shell.com.ph/shell-go-plus/shell-go-plus-members-free-roadside-assistance.html\"\u003Ehere\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_1960982176/list/list_item_copy_1521912940","model":{"title":"Is the free “Personal Accident Insurance” benefit available for all Shell GO+ members?","text":"\u003Cp\u003EYes. The free “Personal Accident Insurance” benefit is available to all Shell GO+ members.\u003C/p\u003E\r\n\u003Cp\u003EYou may view the full mechanics in the Shell GO+ mobile app or by clicking \u003Ca href=\"https://www.shell.com.ph/shell-go-plus/shell-go-plus-members-free-roadside-assistance.html\"\u003Ehere\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_1960982176/list/list_item_copy_1506109329","model":{"title":"How do I avail of the free “Personal Accident Insurance” benefit?","text":"\u003Cp\u003EThe Shell GO+ member must meet the minimum required average Shell Fuels transactions over the last 6 months, download the Insurance Claim Form, fill it up, and submit it alongside other necessary documents to our Personal Accident Insurance partner.\u003C/p\u003E\r\n\u003Cp\u003EYou may view the full mechanics in the Shell GO+ mobile app or by clicking \u003Ca href=\"https://www.shell.com.ph/shell-go-plus/shell-go-plus-members-free-roadside-assistance.html\"\u003Ehere\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_1960982176/list/list_item_copy_1069145107","model":{"title":"Is the free “Unlad sa Pasada Scholarship” benefit available for all Shell GO+ members?","text":"\u003Cp\u003ENo. The free “Unlad sa Pasada” benefit is only available to Shell GO+ members with a profile showing “Professional” as a scheme type.\u003C/p\u003E\r\n\u003Cp\u003EYou may view the full mechanics in the Shell GO+ mobile app or by clicking \u003Ca href=\"https://www.shell.com.ph/shell-go-plus/shell-go-plus-members-free-roadside-assistance.html\"\u003Ehere\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_1960982176/list/list_item_copy_1325830887","model":{"title":"How do I avail of the free “Unlad sa Pasada Scholarship” benefit?","text":"\u003Cp\u003EThe Shell GO+ member must meet the minimum required average Shell Fuels transactions over the last 6 months, download the application form and data consent form, fill them up, and submit them alongside other necessary documents to usp@pilipinasshellfoundation.org.\u003C/p\u003E\r\n\u003Cp\u003EYou may view the full mechanics in the Shell GO+ mobile app or by clicking \u003Ca href=\"https://www.shell.com.ph/shell-go-plus/shell-go-plus-members-free-roadside-assistance.html\"\u003Ehere\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_1960982176/list/list_item_copy","model":{"title":"What courses are available as part of the “Unlad sa Pasada Scholarship benefit?","text":"\u003Cp\u003EYou may view the latest school year courses and schedules by clicking \u003Ca href=\"https://www.shell.com.ph/freescholarship\"\u003Ehere\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_1960982176/list/list_item","model":{"title":"How do I know how many liters of Shell Fuels I have transacted in the past month?","text":"\u003Cp\u003EOpen the “Shell Asia” mobile app, log in to your account, click “Transactions”, and check your accumulated fuels transactions over the past month. Alternatively, the provided hotline (\u003Ca href=\"tel:63288761422\"\u003E+63 2 8876 1422\u003C/a\u003E) will help identify if you are eligible for the benefit upon sharing your Shell GO+ account details.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_1960982176/list","model":{}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_1960982176","model":{"title":"24/7 Member Benefits"}},{"organism":"Container","children":[{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_47645520/list/list_item_copy_607853384","model":{"title":"How do I redeem the “Referral Program” reward?","text":"\u003Cp\u003EYou will only get bonus points once your referral makes a qualifying fuel purchase at a Shell station.\u003C/p\u003E\r\n\u003Cp\u003EYour bonus points will appear in your account within 24 hours after your referral completes their first transaction that meets the minimum spend requirement.\u003C/p\u003E\r\n\u003Cp\u003EYou may view the full mechanics in the Shell GO+ mobile app.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_47645520/list/list_item_copy_617113891","model":{"title":"How do I redeem a voucher code provided by a partner brand?","text":"\u003Cp\u003EOpen the “Shell Asia” mobile app, log in to your account, click the “Account” button, click “Redeem a voucher”, enter your voucher code, go back to the mobile app home page, and refresh your app.\u003C/p\u003E\r\n\u003Cp\u003ESuccessful voucher code redemptions will result in the issuance of the exclusive offer to your Shell GO+ account within 10 minutes.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_47645520/list/list_item_copy","model":{"title":"Where will the redemption of Shell GO+ Rewards Catalogue items be delivered?","text":"\u003Cp\u003EShell GO+ Rewards Catalogue items will be delivered to your nominated address upon redemption.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_47645520/list/list_item","model":{"title":"Who will shoulder the cost of delivery for Shell GO+ Rewards Catalogue items?","text":"\u003Cp\u003EThe Shell GO+ team will shoulder the cost of as many as 3 delivery attempts.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_47645520/list","model":{}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs/tab_47645520","model":{"title":"Exclusive Offers"}}],"model":{"links":[{"name":"Account Creation"},{"name":"Profile Management"},{"name":"Program Usage"},{"name":"Earning Points"},{"name":"Redeeming Points"},{"name":"24/7 Member Benefits"},{"name":"Exclusive Offers"}]},"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section/tabs"}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section","model":{}},{"organism":"Container.Section","color":"inherited","children":[{"organism":"PressRelease","color":"brand1-subtle","model":{"title":"Shell GO+ Terms and Conditions","text":"The Shell GO+ terms and conditions cover the governing principles of the Shell GO+ program, inclusive of the “Shell Asia” mobile app and the Shell GO+ Physical Card, in the Philippines.","links":[{"name":"Shell GO+ Terms and Conditions","value":"https://www.shell.com.ph/shell-go-plus/terms-and-conditions.html"}]},"colspan":4,"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section_576468157/promo_copy_447363535"},{"organism":"PressRelease","color":"brand1-subtle","model":{"title":"Shell Go+ Exclusive: Free Roadside Assistance","text":"\u003Cp\u003EGet Free Roadside Assistance from Shell GO+!\u003C/p\u003E\r\n","links":[{"name":"Shell Go+ Exclusive: Free Roadside Assistance","value":"https://www.shell.com.ph/shell-go-plus/shell-go-plus-members-free-roadside-assistance.html"}]},"colspan":4,"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section_576468157/promo_copy"},{"organism":"PressRelease","color":"brand1-subtle","model":{"title":"Shell Go+ Pro - Unlad sa Pasada","text":"\u003Cp\u003EPwede na kayong magavail ng aming programang pang-edukasyon bilang isang Shell Go+ Pro member!\u003C/p\u003E\r\n","links":[{"name":"Shell Go+ Pro - Unlad sa Pasada","value":"https://www.shell.com.ph/shell-go-plus/shell-go-plus-pro-progress-in-passengers.html"}]},"colspan":4,"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section_576468157/promo"}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section_576468157","model":{"title":"MORE IN Life at Shell"}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"PromoCard","color":"brand1","model":{"title":"Shell Station Locator","text":"\u003Cp\u003EFind your nearest Shell Station and plan your route.\u003C/p\u003E\r\n","links":[{"name":"Shell Station Locator","value":"https://www.shell.com.ph/shell-mobility-station/shell-station-locator.html"}],"image":{"src":"https://www.shell.com.ph/shell-mobility-station/shell-station-locator/_jcr_content/root/metadata.shellimg.jpeg/1718607304288/1920x1080-woman-with-gps.jpeg","alt":"A young woman checks the instructions displayed on her car's built-in navigation screen","width":2250,"height":1270}},"colspan":4,"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section_1552803098_c/promo_copy"},{"organism":"PromoCard","color":"brand1","model":{"title":"Exclusive Offers and Promotions","text":"\u003Cp\u003ECheck out all the exclusive money-saving promotions and great prizes you can win at your local Shell Station.\u003C/p\u003E\r\n","links":[{"name":"Exclusive Offers and Promotions","value":"https://www.shell.com.ph/shell-mobility-station/exclusive-offers-and-promotions.html"}],"image":{"src":"https://www.shell.com.ph/shell-mobility-station/campaigns-and-promotions/_jcr_content/root/metadata.shellimg.jpeg/1718613519453/gateway-retail-station-canopy-with-shell-logo--1-.jpeg","alt":"Shell pecten logo on refueling station","width":5555,"height":3137}},"colspan":4,"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section_1552803098_c/promo_copy_1705055620"},{"organism":"PromoCard","color":"brand1","model":{"title":"Shell fuels","text":"\u003Cp\u003EFind out more about our new Shell Fuels.\u003C/p\u003E\r\n","links":[{"name":"Shell fuels","value":"https://www.shell.com.ph/fuels-oils-and-coolants/shell-fuels.html"}],"image":{"src":"https://www.shell.com.ph/fuels-oils-and-coolants/shell-fuels/_jcr_content/root/metadata.shellimg.jpeg/1718691717887/shell-forecourt-pecten-night.jpeg","alt":"Shell forecourt pecten night","width":2004,"height":1132}},"colspan":4,"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section_1552803098_c/promo"}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main/section_1552803098_c","model":{"title":"You may also be interested in"}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.com.ph/"},{"name":"Shell GO+","value":"https://www.shell.com.ph/shell-go-plus.html"},{"name":"Shell GO+ Program Frequently Asked Questions","value":"https://www.shell.com.ph/shell-go-plus/frequently-asked-questions.html"}]},"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.com.ph/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/philippines/en_ph/shell-go-plus/frequently-asked-questions/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Shell GO+ Program Frequently Asked Questions","text":"Below are the most asked questions regarding the Shell GO+ Program, alongside the immediate guidance to help you through them. 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