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Careers in customer operations

Our Customer Operations team builds relationships with Shell partners at every level of the organisation. We are the important link between Shell’s customers and internal Shell departments across the globe.

Customer Operations encompasses the entire chain of customer-facing activities by representing Shell in dealing with external business partners. They partner with over a dozen businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Commercial Fleet, Supply Chain, Order to Delivery, Finance Operations and Credit, to provide the best in market customer experience and deliver business value at an affordable cost.

If you know various languages and want to put your skills to the test in a Global setting - explore opportunities in our Customer Operations team.

Power Your Progress

Join our Customer Operations team and be a part of the future of energy.

Working with experienced colleagues, you’ll have the opportunity to develop the skills you need to grow, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.

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Collaborate with experienced colleagues

Beyond the traditional remit of customer service, our work touches on areas of project management within the Shell Business Operations (SBO). Work with professionals and leaders across fields, who each bring their unique expertise to the table.

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Stay ahead of the curve

You’ll have the opportunity to work at the forefront of technology, trends and practices. Be inspired to build your abilities, learn from experiences and grow the skills you need to get – and stay – ahead.

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Achieve your balance in a values-led culture

With our values of honesty, integrity and respect, you’ll work in an environment that encourages you to be the best version of yourself.

Hear from our employees on how they power progress at Shell :

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Desire for positive impact leads to dream job

Dive into Rodesa’s journey, from aspiring to contributing as a Subject Matter Expert – a customer success specialist for International Marine, and how her commitment to a better society aligns with Shell's energy transition goals.

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A journey of growth towards Powering Progress

Know more about Jose's journey, from his home country Venezuela to his role as a Customer Operations Team Lead in the Philippines, where his multilingual skills shine in supporting Shell's energy transition.

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