Customer Operations encompasses the entire chain of customer-facing activities by representing Shell in dealing with external business partners. They partner with over a dozen businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Commercial Fleet, Supply Chain, Order to Delivery, Finance Operations and Credit, to provide the best in market customer experience and deliver business value at an affordable cost.

If you know various languages and want to put your skills to the test in a Global setting - explore opportunities in our Customer Operations team.

Power Your Progress

Join our Customer Operations team and be a part of the future of energy.

Working with experienced colleagues, you’ll have the opportunity to develop the skills you need to grow, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.

Three people looking at a laptop

Collaborate with experienced colleagues

Beyond the traditional remit of customer service, our work touches on areas of project management within the Shell Business Operations (SBO). Work with professionals and leaders across fields, who each bring their unique expertise to the table.

A woman placing post its on a glass wall

Stay ahead of the curve

You’ll have the opportunity to work at the forefront of technology, trends and practices. Be inspired to build your abilities, learn from experiences and grow the skills you need to get – and stay – ahead.

People having a discussion

Achieve your balance in a values-led culture

With our values of honesty, integrity and respect, you’ll work in an environment that encourages you to be the best version of yourself.

Hear from our employees on how they power progress at Shell :

HTML5 Experiment: Show Content Block image on mobile


The energy future

We are using our know-how, technology and innovation to deliver more and cleaner energy for the world's growing population.

Closing the gender gap

Shell is committed to helping women reach senior roles in engineering and technology. We aim to #makethefuture by closing the gender gap.