I had the opportunity to experience the Territory Manager (TM) exchange programme for 2 years in Malaysia early in my career, where I learned about the dynamics of a mature market. In Malaysia, I managed the size of the full Retail network in Indonesia at that time (30 sites), and was entrusted to co-lead a nationwide project. Another stretch assignment was becoming an Engineering Manager and overseeing construction of 15 petrol stations per year, and successfully improving the performance of contractors (with no Engineering background, whatsoever!).
Now being the Retail District Manager means I’m responsible for all Shell petrol stations in Indonesia. My excitement at work comes from interacting with so many different people – not just the petrol station retailers and their teams, but also our end customers.