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Elite Program
View all Elite Program questionsProgram Info
- I think I accidentally made two accounts. Can you merge the accounts?
- What is the difference between Shell Go+ and Shell Go+ Pro?
Account
- Do I need a password to login to my Shell Go+ account in my Shell Asia app?
- OTP Issue
- I changed my mobile number / lost my phone. How can I access my Shell Go+ account?
Member Benefit
- Where can I track my delivery status?
- How to avail the free roadside / towing assistance?
- How can I claim my Shell Go+ Member Benefits?
Card Linking
- How to Switch from a Private to a PRO Account?
- If I am a Shell Go+ Pro member, can I also register for Shell Go+ account for private vehicle?
Points Earning
- I updated my Shell Asia app and my points disappeared.
- I lost my receipt and my points were not credited.
- What's the minimum purchase to earn points?
Offers
- I did not get a fuel discount.
- How can I earn Shell Go+ points if the site is offline?
- How can I avail the 10% off on Lubricants?
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM