Welcome to Shell PH Customer Services
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Account
- How soon will the Shell Go+ points reflect to my account?
- Why is my recent transaction not showing up in the app and points were not earned?
- Where will I see my expiring points?
Member Benefit
- Where can I track my delivery status?
- How do I get my welcome offer?
- How can I claim my Shell Go+ Member Benefits?
Points Earning
- How do I earn Shell Go+ points?
- I forgot to bring my phone, can my transaction still earn points?
- If I am a member of the old Shell Go+ app, are my points going to be transferred to the new app?
Offers
- Can I combine the 10% Shell Lubricants offer with other promotions or discounts?
- Can I avail the 10% on Shell Lubricants at any Shell stations?
- How can I avail the 10% off on Lubricants?
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Get instant answers from our Support Team. Our Customer Success Specialists are available Monday to Friday, 8:00 AM to 5:00 PM PHT excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM