Welcome to Shell PH Customer Services
Electric Vehicle
How can I charge at your Shell recharge stations?
How can I charge at your Shell recharge stations?
We operate our EV charging stations in partnership with EVRO, which manages charging sessions through its dedicated mobile application.
To ensure a smooth charging experience, please download the EVRO App using the steps below:
For iOS (Apple devices)
- Open the App Store on your device.
- In the search bar, type “EVRO”.
- Tap Download to install the app.
For Android devices
- Open the Google Play Store on your device.
- Search for “EVRO” in the search field.
- Tap Download to install the app.
Can we use adaptors to connect to your chargers?
Can we use adaptors to connect to your chargers?
Only CCS2 – Type 2 compatible vehicles can charge.
How to Check the Charger Locations?
How to Check the Charger Locations?
The Charger Is Not Working
The Charger Is Not Working
We’re sorry for the inconvenience. Please try the steps below:
-
Check the EVRO App - Ensure the charger you’re using does not appear as Unavailable or Incompatible in the EVRO Station Finder. The app provides real‑time charger status and compatibility details.
- Restart the Session
- End the charging session on the EVRO app (if any session is still active).
- Unplug your vehicle and plug it in again.
-
Scan the QR code and restart the charging session
- Verify Plug Connection - Make sure your vehicle’s CCS2-Type 2 connector is securely attached. For safety, adaptors are not allowed.
Other Products and Services sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM