Welcome to Shell PH Customer Services
Fleet Account
I have an issue with my Fleet account / card.
I have an issue with my Fleet account / card.
For any concerns related to your Shell Fleet Card, including account issues, card problems, lost/stolen cards, or access to your Fleet online account. Please reach out through the official Shell Fleet support channels:
- Hotline: +632‑8878‑8811
- Toll‑free: +63800‑10111‑1131
- Email (General Card Concerns): generalcardrequests-ph@shell.com
- Email (Lost/Stolen Cards): blockcard-ph@shell.com
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Operating hours:
- Monday–Friday: 8:00 AM – 5:00 PM
- Holidays: 8:00 AM – 1:00 PM
How do I apply for fleet card?
How do I apply for fleet card?
You can find out about the Shell Fleet Card application process here: Click Here
Or you can get in touch with us for more information through any of these channels:
Email: cardnewbusiness-ph@shell.com
Phone: +632 8878 8811
Operating hours: Monday to Friday, 8AM to 5PM and Holidays, 8AM to 1PM.
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Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Get instant answers from our Support Team. Our Customer Success Specialists are available Monday to Friday, 8:00 AM to 5:00 PM PHT excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM