Welcome to Shell PH Customer Services
Partner with Shell
How do I contact you for other business inquiries/proposal?
How do I contact you for other business inquiries/proposal?
Thank you for your interest in doing business with Shell. To better attend to your concern, please send us your inquiry to newbusiness-ph@shell.com.
How can I be a Shell retailer?
How can I be a Shell retailer?
To learn more about Shell Retail opportunities, you may visit this link: Click Here.
If you have further inquiries, you may fill up the "Apply Now" form that can be found here: Click Here.
How can I carry Shell products in my shop?
How can I carry Shell products in my shop?
Thank you for taking interest in doing business with Shell. You may send an email to newbusiness-ph@shell.com for further assistance.
Does Shell sponsor events?
Does Shell sponsor events?
If you would like to submit a business or event proposal, you may email us at: generalpublicenquiries-ph@shell.com
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Get instant answers from our Support Team. Our Customer Success Specialists are available Monday to Friday, 8:00 AM to 5:00 PM PHT excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM