Welcome to Shell PH Customer Services
Customer Service
How to Contact Shell Customer Service (Philippines).
How to Contact Shell Customer Service (Philippines).
Shell’s Help Centre provides options for:
- Live Chat (Mon–Fri, 8 AM–5 PM, except Weekends and Holidays
- FAQs
- Contact forms
- Service station inquiries
- Shell Go+ support
To go to the Help Centre. Click here
You can submit concerns or requests directly through their online web form. Click here
How do I complain about the service that I had at a Shell station?
How do I complain about the service that I had at a Shell station?
We are sorry to hear about your experience. To serve you better, we’d love to help directly—please start a chat with us for immediate support.
We hope you can also take the time to send feedback about your Shell station experience - click here. Simply type in the details on the receipt from your visit.
How do I give feedback on great service I had at one of your stations?
How do I give feedback on great service I had at one of your stations?
We're happy to hear that you had a great experience in one of our stations.
Let us hear about it at: www.shell.com.ph/customerfeedback
Simply type in the details on the receipt from your visit.
No receipt? No problem, you can also chat with us to share your feedback through Shell Customer Service.
Other Contact Shell sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Get instant answers from our Support Team. Our Customer Success Specialists are available Monday to Friday, 8:00 AM to 5:00 PM PHT excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM