Welcome to Shell PH Customer Services
Customer Service
I have an issue with my Fleet account / card.
I have an issue with my Fleet account / card.
For any concerns related to your Shell Fleet Card, including account issues, card problems, lost/stolen cards, or access to your Fleet online account. Please reach out through the official Shell Fleet support channels:
- Chat with us via Fleethub
- Email (General Card Concerns): generalcardrequests-ph@shell.com
- Email (Lost/Stolen Cards): blockcard-ph@shell.com
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Operating hours:
- Monday–Friday: 8:00 AM – 5:00 PM
- Holidays: 8:00 AM – 1:00 PM
How to Contact Shell Customer Service (Philippines).
How to Contact Shell Customer Service (Philippines).
Shell’s Help Centre provides options for:
- Chat - Our Virtual Assistant is available 24/7 to assist you!
- FAQ Articles
- Service Station inquiries
- Shell Go+ support
- Contact form via https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
How do I complain about the service that I had at a Shell station?
How do I complain about the service that I had at a Shell station?
Please submit a support ticket using our contact form so we can assist you further.
Contact Form link: https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
Choose the following options in submitting a support ticket:
- Feedback and Issues
- Missing Points / Points not Awarded
- Discount not Applied
- Incorrect / Unauthorized Points Redemption
- Report a health / safety / security incident
- Site Staff Related
- Report damage/s Incurred During Site Visit
- Bonus Points not Awarded
How do I give feedback on great service I had at one of your stations?
How do I give feedback on great service I had at one of your stations?
We're happy to hear that you had a great experience in one of our stations.
Let us hear about it at: www.shell.com.ph/customerfeedback
Simply type in the details on the receipt from your visit.
No receipt? No problem, you can also chat with us to share your feedback through Shell Customer Service.
Other Contact Shell sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM