Shell Go Plus Public Service Announcement

June 14:

• New registrations and profile updates on the ‘Shell’ mobile app will be put on hold. Existing ‘Shell’ mobile app members may continue to enjoy all benefits and features if the ‘Shell’ mobile app

June 18:

• Existing ‘Shell’ mobile app users may download the new ‘Shell Asia’ mobile app and use the same log-in credentials as their ‘Shell’ mobile app account.
• During this time, the Shell Go+ points of existing ‘Shell’ mobile app users will remain in the old ‘Shell’ mobile app.
• The following benefits will not be available in the new ‘Shell Asia’ mobile app: Emergency Roadside Assistance, Personal Accident Insurance, and Unlad Sa Pasada Scholarship.
• Existing ‘Shell’ mobile app members may continue to enjoy all the benefits and features of the ‘Shell’ mobile app; and transfer to the usage of the new ‘Shell Asia’ mobile app at their convenience.
• Registered Shell Go+ Pro members may continue to use their Shell Go+ Pro physical cards linked to their mobile app accounts.
• Unregistered Shell Go+ Pro members may no longer use their Shell Go+ Pro physical cards.
• Any customer who would like to join the Shell GO+ Program must download the new ‘Shell Asia’ mobile app and register for a new account.

July 15:

• The old ‘Shell’ mobile app will be removed from the App Store and Google Play Store.
• Existing ‘Shell’ mobile app members may continue to access their pre-downloaded ‘Shell’ mobile app to continue enjoying all the benefits and features of the app.

August 01:

• The following benefits will be available in the new ‘Shell Asia’ mobile app: Emergency Roadside Assistance, Personal Accident Insurance, and Unlad Sa Pasada Scholarship.
• Shell Go+ Pro members will be required to secure the new Shell Go+ Pro physical card and link these cards to their ‘Shell Asia’ mobile app accounts to continue enjoying Shell Go+ Pro benefits in the new ‘Shell Asia’ mobile app.

September 19:

• The earning and burning of Shell Go+ points function will be disabled in the old ‘Shell’ mobile app.
• Any unused Shell Go+ points in the old ‘Shell’ mobile app will be transferred to the new ‘Shell Asia’ mobile app.
• Shell Go+ members of the old ‘Shell’ mobile app will no longer be allowed to access their profile via mobile app or web app.

October 05:

• All Shell Go+ Points in the old ‘Shell’ mobile app will be transferred to the new ‘Shell Asia’ mobile app.
• In case an old ‘Shell’ mobile app member has not yet transferred to the new ‘Shell Asia’ mobile app, their points will be reflected in the new mobile app on their first successful log-in attempt.

For more information and further guidance, please see below for the available resources:

Visit the official Shell Philippines website at https://www.shell.com.ph/shell-go-plus.html

Connect with our Customer Service team via the ‘Shell’ mobile app ‘Live Chat’ function.

Connect with our Customer Service team via email at generalpublicenquiries-ph@shell.com

Download the new ‘Shell Asia’ mobile app today at the App Store

or Google Play Store