Welcome to Shell PH Customer Services
Location & Operating Hours
Which station has vehicle servicing / service bay?
Which station has vehicle servicing / service bay?
Please be informed that availability of specific services varies per station. Given this, we highly suggest for you to contact your preferred Shell station for further assistance. If you need their contact number, you may visit this link: Click Here
Is there a Shell station in near me?
Is there a Shell station in near me?
You can find the nearest Shell station through the station locator: Click Here
You can also access the locator via the Shell Asia app.
See you at Shell!
Do all stations operate 24/7?
Do all stations operate 24/7?
You can check the operating hours of our stations through our Shell Station Locator: Click Here
Simply choose the Open now filter to find the available stations nearest you.
Other Shell Stations sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Get instant answers from our Support Team. Our Customer Success Specialists are available Monday to Friday, 8:00 AM to 5:00 PM PHT excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM