Welcome to Shell PH Customer Services
Payment
How Pay with Points Works (Shell Go+ Rewards)
How Pay with Points Works (Shell Go+ Rewards)
Pay with Points allows Shell Go+ Rewards members to use their earned points to pay for fuel and selected in‑store items during checkout.
How to Use Pay with Points. Scan your Shell app at the cashier. Inform the Cashier or Forecourt staff that you’d like to pay using your points. Your points will be applied to your purchase.
Where You Can Use Points. You can redeem points to pay for: Fuel purchases (except Shell Recharge) Selected in‑store products
You may also use points for fuels, lubricants, Shell Select/ deli2go / Shell Café items, or catalogue rewards.
Is there any minimum purchase amount if I pay using my credit card or debit card?
Is there any minimum purchase amount if I pay using my credit card or debit card?
No, there is no minimum purchase amount for payments made with a credit or debit card.
Other Shell Stations sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Get instant answers from our Support Team. Our Customer Success Specialists are available Monday to Friday, 8:00 AM to 5:00 PM PHT excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM