Welcome to Shell PH Customer Services
Facilities
Who are Shell’s authorized lubricants distributors?
Who are Shell’s authorized lubricants distributors?
When should I have my car oil changed?
When should I have my car oil changed?
You should change your oil and filter at or before the end of oil-change intervals indicated by your vehicle manufacturer. These are based on distance travelled or time. Regular oil changing helps to keep your engine oil in good condition and provide the best protection for all of your engine components.
Head on over to the nearest Shell Helix Oilchange+ to get quick and reliable oil change service + free preventive maintenance checks.
What do you offer in Shell Select?
What do you offer in Shell Select?
Shell Select offers a wide range of snacks, refreshments, groceries and travel items, phone cards, newspapers and magazines.
There are also hot meals and fresh pastries available in Shell Stations where Deli2go and Shell Cafe is available.
What are the additional services I can avail while I gas up?
What are the additional services I can avail while I gas up?
Our pump attendants would be happy to check your car's engine oil levels, brake fluid, clean your windshield, and check your tires.
Aside from fuel products, what else can we find in your stations?
Aside from fuel products, what else can we find in your stations?
Shell cares enough to make a trip to the service station a worthwhile experience for families and friends. There's a Select store for your everyday needs, and Shell Cafe or Deli2go for fresh food and coffee for your journeys. Some stations also have an ATM and Bills Payment Machine for your convenience.
You can find the nearest Shell station through the station locator: Click Here. Use the filter function to show the sites with toilets.
See you at Shell!
Which Shell stations have toilets?
Which Shell stations have toilets?
You can find the nearest Shell station through the station locator: Click Here.
Use the filter function to show the sites with toilets.
See you at Shell!
Other Shell Stations sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Get instant answers from our Support Team. Our Customer Success Specialists are available Monday to Friday, 8:00 AM to 5:00 PM PHT excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM