Welcome to Shell PH Customer Services

Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect: 

Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.

Shell Station Locator

: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.

Live Chat: Get instant answers from our Support Team. Our Customer Success Specialists are available Monday to Friday, 8:00 AM to 5:00 PM PHT excluding public holidays.

Contact Form

: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.

Email:  ShellEnergyPhilippines@shell.com

Telephone No:  +63 (2) 7502 7994

9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays

Office Address:  41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635

For any Fleet-related concerns, please contact the details below:

Shell Fleet Solutions

Hotline: +632-8878-8811

Toll-free: +63800-10111-1131

Email: generalcardrequests-ph@shell.com

For Lost/Stolen Cards: blockcard-ph@shell.com

Operating Hours

8:00 AM - 5:00 PM, Mon – Fri

Holidays: 8:00 AM - 1:00 PM