Welcome to Shell PH Customer Services
Products
Can I order Shell products online?
Can I order Shell products online?
Lazada – Shell Philippines Official Store
Shell sells genuine lubricants and engine oils through its official Laz Mall store.
Shopee – Pilipinas Shell Official Store
Shell also operates an official Shopee store offering authentic Shell lubricants and related products.
TikTok - Shell Philippines Official Store
What is the price of gasoline and diesel at Shell stations?
What is the price of gasoline and diesel at Shell stations?
Please be informed that prices and availability of specific products and services may vary per Shell station. Given this, we highly recommend contacting your preferred Shell station directly for further assistance. If you need their contact number, you may visit the Shell Station Locator here
How much does a change‑oil service cost?
How much does a change‑oil service cost?
Please be informed that prices and availability of specific products and services may vary per Shell station. Given this, we highly recommend contacting your preferred Shell station directly for further assistance. If you need their contact number, you may visit the Shell Station Locator here
Can you recommend the right fuel/lubricants for my vehicle?
Can you recommend the right fuel/lubricants for my vehicle?
The right fuel and lubricants for your vehicle will depend on your vehicle's make, model and engine specifications. To ensure the best performance and protection, we always recommend checking your owner's manual for the manufacturer's requirements. You may visit this site to look up the recommended Shell fuels and lubricants to ensure you're using products that are fully compatible and optimized for your vehicle. Click Here
Other Products and Services sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Get instant answers from our Support Team. Our Customer Success Specialists are available Monday to Friday, 8:00 AM to 5:00 PM PHT excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM