Welcome to Shell PH Customer Services
Points Conversion
What is the peso equivalent of each Shell GO+ point that I can use to pay for my Shell purchases?
What is the peso equivalent of each Shell GO+ point that I can use to pay for my Shell purchases?
One (1) Shell Go+ point is equivalent to P0.50.
What should I do if the reward delivered to me is broken or defective?
What should I do if the reward delivered to me is broken or defective?
For Rewards Catalogue items, members are required to check the reward item upon receipt. Items that are broken or are defective must not be accepted and should be surrendered back to the courier. If not, it will be considered as successfully delivered and closed.
If by any chance the reward item (specifically applicable for gadgets and appliances) will be defective and needed to be repaired, please submit a support ticket using our contact form so we can assist you further.
Contact Form link: https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
Choose the following options in submitting a support ticket:
- Shell Go+ Rewards Program
- I want to report incorrect / incomplete / damaged / defective rewards item received
Can I convert my Shell Go+ points to cash?
Can I convert my Shell Go+ points to cash?
Points are not convertible to cash. However, you may use your points to pay for Shell Fuels, Shell Lubricants, and /or Shell Select/deli2go/Shell Café purchases. Please take note that one (1) Shell Go+ point is equivalent to PHP 0.50 during redemption.
Where can I use or redeem my Shell Go+ points?
Where can I use or redeem my Shell Go+ points?
You can use your Shell Go+ points to pay for Shell Fuels, Lubricants, Shell Select/deli2go/Shell Café products or redeem products in the Rewards Catalogue in your Shell Asia app.
Can I use Shell Go+ points to redeem multiple items?
Can I use Shell Go+ points to redeem multiple items?
Yes, as long as the number of Shell Go+ points can cover the requirement needed to redeem the selected item(s).
Note: For Elite exclusive items, only those who qualified for the Elite Program will be able to purchase the catalogue.
Can I use cash to top up on Shell Go+ points redemptions if my points are not enough?
Can I use cash to top up on Shell Go+ points redemptions if my points are not enough?
Yes, you may combine usage of cash, debit/credit card, mobile wallets and Shell Go+ points to pay for Shell products and services. Only the amount not paid with points will earn points.
Other Shell GO+ App sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM