Welcome to Shell PH Customer Services
Program Info
What is the difference between Shell Go+ and Shell Go+ Pro?
What is the difference between Shell Go+ and Shell Go+ Pro?
Shell Go+ is for private vehicle customers while Shell Go+ Pro are for professional drivers. While the main rewards scheme (points earn rate, pay/redeem with points, member benefits) are the same across membership types, there are several benefits that are unique for Shell Go+ and Shell Go+ Pro. For Member Benefits, Shell Go+ are eligible for Free roadside assistance and 10% discount on Batteries, while Shell Go+ Pro members are eligible for Free accidental insurance and scholarship. Asides these, offers and catalogue rewards items also vary based on what fits the customer scheme. There will also be another scheme under Shell Go+ Pro which caters to TNVS drivers. You may visit link below for more details: click here
Other Shell GO+ App sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Live Chat: Get instant answers from our Support Team. Our Customer Success Specialists are available Monday to Friday, 8:00 AM to 5:00 PM PHT excluding public holidays.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM