Welcome to Shell PH Customer Services
Partners
How do I redeem my Mitsubishi voucher?
How do I redeem my Mitsubishi voucher?
Once you have received the voucher code, you may redeem it through your Shell Asia account by following these steps:
- Log in to your account
- Go to the “Account” section
- Click on “Redeem a Voucher"
- Enter the voucher code and proceed with redemption
Note: The free fuel voucher will be issued directly by Mitsubishi. For further assistance or updates regarding the voucher, we highly recommend coordinating directly with your Mitsubishi agent or their support team.
How do I redeem my Shell Go+ eGift vouchers from Shell partners / merchants?
How do I redeem my Shell Go+ eGift vouchers from Shell partners / merchants?
To Redeem:
- Open the ShellAsia app
- Go to the Account section
- Select Redeem a Voucher
- Enter the eGift code
→ The balance updates instantly
To Check Balance:
- Go to Account
- Choose Other Activities
- View recent redemptions and updated balance
If you have an issue with your voucher code. Please submit a support ticket using our contact form so we can assist you further.
Contact Form link: https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
Choose the following options in submitting a support ticket:
- Feedback and Issues
- Points not awarded
How to Avail the 10% Motolite Battery Discount
How to Avail the 10% Motolite Battery Discount
- Download and register on the Motolite Res-Q app, or call Motolite Express Hatid hotline to request for delivery.
- Upon booking, please advise that you will be using your Shell Go+ member Benefit
- Simply show your valid ID and Shell Go+ app and provide member details upon delivery to validate and avail offer.
Full details may be found in the web/app partner page or https://www.shell.com.ph/shell-go-plus/ten-percent-discount-on-motolite-batteries.html
Other Shell GO+ App sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM