Welcome to Shell PH Customer Services
Card Linking
How to Switch from a Private to a PRO Account?
How to Switch from a Private to a PRO Account?
- Open the Shell Asia App on your mobile device.
- On the home screen, go to Account tab.
- Click "View and edit profile"
- Select "Membership details" and click "change"
- Enter the Scheme code that can be found on the physical card by scratching off the label below the QR code.
- Enter the PRO card number found on the back of your physical card.
- Follow the on‑screen instructions to complete the verification.
- Once successful, your Shell Go+ PRO card will be linked to the app and ready for use.
If you encounter issues, please submit a request through our webform for assistance at https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_station
If I am a Shell Go+ Pro member, can I also register for Shell Go+ account for private vehicle?
If I am a Shell Go+ Pro member, can I also register for Shell Go+ account for private vehicle?
Members may register for a new Shell Go+ account under the Private Vehicle segment. However, please note that doing so means you will no longer be able to enjoy the exclusive Shell Go+ Pro benefits, such as accidental insurance and scholarship eligibility. Also, please be reminded that you can only change your account scheme once—either from Go+ Pro to Private or from Private to Go+ Pro.
For any changes, please submit your request through our webform https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
Other Shell GO+ App sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM