Welcome to Shell PH Customer Services
Points Earning
How do I earn Shell Go+ points?
How do I earn Shell Go+ points?
You can earn Shell Go+ points when you purchase Shell products and services following earn rates below:
I activated the bonus offer in the app before paying. Why didn’t I receive the extra points?
I activated the bonus offer in the app before paying. Why didn’t I receive the extra points?
You can reach us via chat in the Shell Asia app or through our support channel on this link so that we can assist you.
I forgot to bring my phone, can my transaction still earn points?
I forgot to bring my phone, can my transaction still earn points?
No, you need to show your active Shell Go+ app or your physical card (for Shell Go+ Pro member) to earn points.
Will my Shell Go+ points expire?
Will my Shell Go+ points expire?
Yes, Shell GO+ points will expire after 3 years from the day the points were earned.
Points that will expire will be deducted from current points of the member.
When your points are about to expire, the information will appear on the Home screen of your Shell Go+ app.
Unused accounts within six (6) months will make the member inactive and points earned prior will automatically expire.
I joined the promo, met the minimum spend, but I only got regular points. Where are my bonus points?
I joined the promo, met the minimum spend, but I only got regular points. Where are my bonus points?
You can reach us via chat in the Shell Asia app or through our support channel on this link so that we can assist you.
Can I use/present somebody else’s Shell Go+ card/account to earn points?
Can I use/present somebody else’s Shell Go+ card/account to earn points?
The use of another person's Shell Go+ PRO card or Shell Asia app account is not permitted to avoid fraudulent transactions. Only registered members or members whose cards are tagged to an account with validated personal information (name, mobile number, birthday, etc.) can be allowed to earn points.
Is there a limit in earning points?
Is there a limit in earning points?
Yes. 100 liters per day, 800 liters per month.
Are there products that will not earn Shell Go+ points?
Are there products that will not earn Shell Go+ points?
Purchase of mobile phone cards, other services, labor and non-Shell-branded parts beyond oil change (such as spare parts, labor fees), non-Shell branded oil filter, and labor fee from oil change, use of Shell ReCharge, purchase from non-participating stores or establishments within the Shell station, and use of instore services such as Touchpay are not valid for points earning.
Can I earn points when I purchase products and services at any Shell station?
Can I earn points when I purchase products and services at any Shell station?
Shell GO+ points can be earned with fuels, lubricants, convenience retail, and car wash purchases. Learn more Click Here
If I am a Shell Go+ Pro member and I left my physical card, can I still earn Shell Go+ points?
If I am a Shell Go+ Pro member and I left my physical card, can I still earn Shell Go+ points?
Yes, you can earn points by simply presenting your Shell Go+ digital card via the app.
Other Shell GO+ App sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
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Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM