Welcome to Shell PH Customer Services
Offers
I did not get a fuel discount.
I did not get a fuel discount.
Contact Form link: https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
Choose the following options in submitting a support ticket:
- Feedback and Issues
- Discount not Applied
- Fuels discount not applied
How can I earn Shell Go+ points if the site is offline?
How can I earn Shell Go+ points if the site is offline?
- Inform the site staff that you are a Shell Go+ member
- Provide your registered mobile number at the counter
- Staff will capture your details and submit a request for points to be manually added
- Feedback and Issues
- Missing Points / Points not Awarded
How can I avail the 10% off on Lubricants?
How can I avail the 10% off on Lubricants?
To avail of the 10% discount on Shell lubricants in the Philippines, please follow these steps:
- Purchase eligible Shell lubricants at participating Shell service stations nationwide.
- Present your Shell Asia app before payment, as the discount must be applied at the point of sale.
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Ensure that the purchase is covered by the promo period and terms & conditions, as the discount may apply only to selected products and participating stations.
If you did not receive the discount, please submit a support ticket using our contact form so we can assist you further.
- Feedback & Issues
- Discount not applied
- Lubes Discount not applied
Can I combine the 10% Shell Lubricants offer with other promotions or discounts?
Can I combine the 10% Shell Lubricants offer with other promotions or discounts?
No. This offer can't be used together with other promotions or discounts.
Can I avail the 10% on Shell Lubricants at any Shell stations?
Can I avail the 10% on Shell Lubricants at any Shell stations?
The offer is only valid in participating Shell Mobility stations accepting Shell Asia app. Please check the list Here
I did not get my 10% off on Lubricants, what do I do?
I did not get my 10% off on Lubricants, what do I do?
If you did not receive the lubes discount, please submit a support ticket using our contact form so we can assist you further.
Contact Form link: https://oneshell.formstack.com/forms/en_ph_contact_us_about_shell_service_stations
Choose the following options in submitting a support ticket:
- Feedback & Issues
- Discount not applied
- Lubes Discount not applied
Other Shell GO+ App sections
Contact support
Service Stations and Shell Go+ Loyalty Customers
Service Stations and Shell Go+ Loyalty Customers
Need help? We're here for you! Whether you have a quick question or need detailed support, we have several ways to connect:
Frequently Asked Questions: Explore our Frequently Asked Questions for quick solutions to common queries — available 24/7.
Shell Station Locator: Looking for a nearby service station or location? Use our locator tool to find the closest one to you.
Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
Contact Form: Prefer email? Fill out our webform and we’ll get back to you as soon as possible.
Shell Energy
Shell Energy
Email: ShellEnergyPhilippines@shell.com
Telephone No: +63 (2) 7502 7994
9:00am-5:30pm (PHT), Monday to Friday, except for Philippine public holidays
Office Address: 41st Floor, The Finance Centre, 26th Street corner 9th Avenue, Bonifacio Global City, Barangay Fort Bonifacio, Taguig City, Metro Manila 1635
Shell Fleet Solutions
Shell Fleet Solutions
For any Fleet-related concerns, please contact the details below:
Shell Fleet Solutions
Hotline: +632-8878-8811
Toll-free: +63800-10111-1131
Email: generalcardrequests-ph@shell.com
For Lost/Stolen Cards: blockcard-ph@shell.com
Operating Hours
8:00 AM - 5:00 PM, Mon – Fri
Holidays: 8:00 AM - 1:00 PM