PROJECT SHELTER: Shell Philippines’ COVID-19 Response

As the spread of COVID-19 continues to affect everyone in the country, Shell puts top priority on the health and safety of our people, customers and the community, along with the safe operations of all our businesses. We continue to monitor the situation closely and respond to the needs of our kababayans.

For our people

The safety and well-being of our employees matter to us. As such, Shell has made available the following services to its employees:

  • Flexible working arrangements
  • Financial assistance such as access to emergency loans
  • 24x7 Tele-Medicine medical service to minimize staff exposure to hospitals and clinics.
  • Virtual counseling services
  • Temporary accommodation and transportation support needed for business continuity.

For our customers

Amidst the challenges, we strive to continue providing vital energy products to our customers and communities and have business continuity plans in place to sustain our operations. Malampaya continues to operate to provide 40% of Luzon’s power needs and our Shell stations will remain open to serve motorists and provide basic services.

For motorists, you may read more here.

For the community

Shell salutes the frontliners who have been tirelessly working to #FlattenTheCurve. To support the medical and government frontliners, Shell is extending help as follows:

  • Donation of N95 face masks to the Department of Health and the Philippine General Hospital
  • Free fuels for our partners in aid of the ongoing relief efforts
  • Donation of Select Water to 7 Hospitals.
  • Through our Shell retailers, we are giving food packs, biscuits, free refills for hand sanitizers, coffee and water for medical workers, police force and military personnel and logistics drivers.
  • Donation to the Municipality of Pasacao, Camarines Sur for the purchase of relief goods for indigent families
  • Donation to the Philippine Business for Social Progress for the purchase of family packs containing protection kits and basic goods
  • We are also a partner of the Philippine Disaster Resilience Foundation in COVID-19 response and the Philippine Business for Social Progress.

Our own forecourt staff are frontliners too, as they continue to serve the needs of our motorists.

To support our Shell forecourt staff, we are providing the following:

  • Accommodation in our stations with transportation to and from work
  • Meals for staff while on duty
  • Face masks and alcohol for when they are on duty and when they travel to and from our stations.
  • Financial support for staff grounded by the enhanced community quarantine.

We will continue to monitor the situation closely and follow advice from public health authorities to help ensure the well-being of our employees, customers and local communities.

See our Global COVID Response

Regular updates will be provided as the situation develops.

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We continue to power the nation

COVID-19: a message from our Country Chairman, Cesar G. Romero.

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Shell Stations Remain Open

Please save this page for updates and helpful information, in line with the recent public health developments and the community quarantine imposed on the National Capital Region.


Information materials on events and the local operations of Shell companies in the Philippines.